Mission & values

Mission

Pontes is an association of local authorities that, as a public and independent partner in the funeral sector, arranges cremations and funeral services. Pontes forms a bridge between the bereaved on the one hand and the funeral sector, the government and society on the other. Freedom of choice, neutrality and serenity are central to Pontes.

Vision

Pontes offers affordable, high-quality services tailored to the wishes of the deceased and their loved ones, with a focus on the experience. We are expanding our services and making them more accessible so that we can better respond to the needs of our customers.

Pontes strives for a good relationship with customers and partners based on consultation and cooperation.

Our infrastructure has been renovated and all visitors are welcomed in a high-quality yet serene environment. Through innovation and the socially responsible use of resources, Pontes has succeeded in working sustainably and reducing its ecological footprint. Pontes is in a financially healthy situation that offers room for investment.

Our core values

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Collaborate

We work together based on trust and good intentions to create a unique funeral experience. We do this by listening and providing feedback, but above all by supporting each other. We take all parties into account and work to achieve the best result for everyone.

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Clear

We like to work on the basis of clearly formulated expectations and clear agreements without making things unnecessarily complex. We strive to provide efficient services, but quality control is also an important priority for us.

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Growth

We challenge each other in a constructive manner to question our operations and subsequently improve them. Both employees and customers are encouraged to think in terms of possibilities and solutions, preferably in a proactive manner.

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Experience

With a welcoming, personal and dedicated approach, we work to ensure a dignified farewell for everyone. We strive to understand the wishes of the bereaved as best we can and try to relieve everyone of as much stress as possible. In this way, a sad event can still lead to beautiful memories.

Find out more about Pontes